Quality & Food Safety Contact Us

The quality and safety of our products is our top priority. If you have experienced a quality or food safety issue please contact us using the form below and we will respond to your inquiry.

PLEASE KEEP JAR AND CAP UNTIL WE HAVE REPLIED WITH FURTHER INSTRUCTIONS

OPTION #1

PROVIDE LOT CODE

Quality and Food Safety submissions require the Lot Code that is printed on the side of the cap in black ink. The lot code identifies the production information needed to properly investigate. The image shows where you can find this information on the cap.

NOTE – If you cannot read the lot code, please take a photo of the black ink jet markings on the cap and attach with your message.

OPTION #2

PROVIDE UPC (Only If Lot Code Not Available)

If you cannot read the Lot Code or have already discarded the cap, please provide the 12 digit UPC from the back of the jar. The image shows where you can find this information on the jar.

OPTION #3

I Have Discarded The Jar And Cap

If you have already discarded the jar and cap, but still wish to send us a message regarding the quality of our product please use our general contact form by clicking HERE

PLEASE KEEP JAR AND CAP UNTIL WE HAVE REPLIED WITH FURTHER INSTRUCTIONS

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Name
Where Are You Contacting Us From?
WHICH SELECTION BEST DESCRIBES YOUR INQUIRY
Can you provide the Lot Code from the cap?
Click or drag files to this area to upload. You can upload up to 6 files.

 

SEND A CARD OR PHONE US

Crofter’s Food Ltd.
470 Oastler Park Drive
Seguin, Ontario
Canada P2A 2W8
705-746-6301